About Manny

IKYDK...

... I'm the Coach that will take you to the gym, not just send you there!

HI, I'M MANNY

I believe that small business is the backbone of the world, and the service industry in particular is the heart!

That’s why I always say: I want to see to it that the world has a strong back and a good heart.

I’m an expert in projects and process control.

MY STORY

I have nearly 40 years of business, management, and training experience in the computer and electronics industries. I have owned several successful businesses, managed IT and MSP service companies, and coached or mentored many more around the world.

I hold degrees in Electrical Engineering Technology and Automated Manufacturing Technology. I am the thought leader on Agile as applied to Business Strategy and Service Delivery processes. I am a well-known author, speaker, and trainer on these subjects at industry conferences and in the SMB IT community.

NOT JUST A COACH

I draw from a coaching career built on far more than business experience alone. I bring more than 20 years working with youth and adults in volunteer programs — as a COPE-certified Ropes course instructor, sailing and rock climbing instructor, and Sea Scout skipper.

I am an award-winning 3rd Degree Black Belt and certified Taekwondo instructor, and a USCG Licensed Master Mariner — a sailing captain with a 40-foot ketch. When I say I will take you to the gym, I mean it literally and in every other way that matters.

MY VISION & MISSION

My vision is simple: a solid fabric of small businesses around the world, woven of strong culture and true compass, and with a dedication to quality products and services. I'm here to take you and your business to the next level. And I have the blueprint and tools to do it!

MY MOTTO

I want to help the world turn in the right direction, on balance.

“Manuel understands my business.

That’s how he is able to prescribe his formula and develop seemingly endless solutions for problems and opportunities that crop up along the way. I’ve always known that a successful business doesn’t just happen – it occurs by design, and Manuel’s Getting To The Next Level® process is the formula for that.”

Schyler Jones, Owner, MiradorIT LLC

“As a business owner, having an experienced coach like Manuel to provide guidance, advice, and training to our staff is simply invaluable.

Manuel is hands-on with implementation and execution. The training emphasizes the need for our technical staff to document and function as a team as opposed to each tech working as an individual.”

Patrick Eloi, Owner & General Manager, Complete Care IT

“Manuel cared about me and my business, and he always put the interests of my business first, even when it didn’t align with his own interests.

That gave me a sense of comfort in knowing the advice that he gave would always benefit me. Would I recommend Manuel and his services? Yes!!!!”

Ahsun Saleem, President, Simplegrid Technology Inc.

“Adopting Manuel's Agile Service Delivery process has definitely changed our ability to service our clients more effectively.

The whole agile workflow mindset made so much sense to us, it was easy to transition. We would never consider going back to the old ways, it was chaos in comparison.”

Mike Ita, President, IT Corps

“Agile Service Delivery has transformed our business. We would never go back to stack and run!

The more we push the envelope for response times and customer satisfaction, the more we push to become more agile. It is one of our biggest competitive advantages.”

Jason R. Etheridge, President, Logic Speak

“We've been working with Manuel for over 6 years as early adopters of his Agile Service Delivery methodology.

It has definitely given us a competitive edge in our market, and we can’t imagine changing back to hard scheduling and assigning tickets to everyone.”

Philipp Baumann, President, BoomTech

“Manuel is rigorous, process focused, and genuinely cares about his clients and individuals and their businesses as a whole.

I would recommend Manuel to anyone looking to get a solid understanding of Agile methodology in an I.T. Practice and looking to understand their business strategy.”

Josh Weiss, President & Founder, L.A. Creative Technologies

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